How do I locate my academic advisor?
Undergraduate Students
If you are in the Engineering, Respiratory Therapy or RN to BSN program, your advisor will email you about next steps – if you need help email online@charlotte.edu.
If you are not in an Engineering, Respiratory or RN to BSN program you will schedule an appointment with your advisor in your Future 49er Portal after completing the online modules.
Graduate Students
Connect with your advisor via email (the contact information can be found in Degree Works which is in your My Charlotte account).
For any assistance, contact the Program & Student Support Team at online@charlotte.edu.
How do I register for classes?
Follow your plan of study. If you are unsure as to which classes to take, connect with your academic advisor. Follow these step by step instructions to register for classes.
I am a readmitted student – how do I enroll?
Visit ninernet.charlotte.edu and click on the “Activate Account” button, then follow the provided instructions. This will allow you to access your University email account, use Connect to schedule an advising appointment and register for classes.
Once you receive your readmission decision letter, it may take up to 24 hours for your Student Self Service to be active. However, you should be able to check for any holds that may prevent registration.
Submit your Intent to Enroll in your Future49er Portal.
Most readmitted students will need to meet with their academic advisor before they are able to register for courses. Find your academic advisor’s contact information on your degree audit in DegreeWorks.
Access DegreeWorks through your MyCharlotte or the Academic Advising website.
Schedule your academic advising appointment through Charlotte’s academic advising scheduling system, Connect.
If you do not have an academic advisor listed or are unable to make an appointment in Connect, email your program/department for next steps.
How can I resolve an error message when I try to register?
If the error message is due to registration add error, follow the Registration Add Error instructions on the bottom of the Registration Information webpage.
If the error is due to a hold, follow these instructions.
If you still need assistance, contact online@charlotte.edu
How do I change from the on-campus version of a program to the online version of that same program or vice versa?
To change program modality, current undergraduates must follow the program/department’s change of major request process. At present, The School of Professional Studies is assisting with this process for these specific programs:
Current graduate students complete an “Other Non-Course Related” Academic Petition explaining the desire to change from on campus to online (or vice versa).
New students, those who have been admitted but have not yet begun classes, can simply send an email to the appropriate admissions office stating the desire to change modalities:
admissions@charlotte.edu for undergraduate students;
gradcounseling@charlotte.edu for graduate students;
readmission@charlotte.edu for readmitted students.
Please note: It is important that the staffer who makes the change receives the correct program and campus codes for the student’s new program. If the student is moving to a Charlotte Online/distance education program, the program code will end in “-DE” and the campus will be “D.” If the student is moving to an on-campus program, the program code will not end in “-DE” and the campus code will be “M.”
I’m changing from an on-campus program to an online program, when will the change become effective? How will I know it has become effective?
Change of programs–if approved–may be completed the same day or can take up to 3 weeks. The student may check their Unofficial Transcript through Student Self Service or DegreeWorks to see if the change is complete.
How do I access my online classes?
Canvas is the online learning management system (LMS) where all of your classes are housed. To access Canvas go to my.charlotte.edu student portal; click on the Canvas icon located in the “quick links” section on the right side panel.
For more information on how to navigate Canvas, please click the links below:
I’m in an online program, but I want to take a course that is only offered in person on campus. Is that allowed?
Yes, you can take an on-campus course—but there are limits to how many in-person credits can count toward your degree. Being in an online (or distance education/DE) program means your degree can be completed fully online, but it doesn’t require every course to be online. If you’re willing and able to attend class on campus and meet the course requirements, you may register for an on-campus course. Just be sure to check in with your advisor first to understand how it fits within the credit hour limits. You can learn more about those limits below.
How many on-campus courses can a “Charlotte Online/Distance Education” student take?
Charlotte Online/distance education education students may take a limited number of on-campus courses (face-to-face or hybrid). You’re allowed to complete up to 20% of your total program credits through in-person coursework.
For example:
- In a 30-credit master’s program, you can take up to 5 credits on campus.
- In a 120-credit bachelor’s program, you can take up to 23 credits on campus.
Fully online courses—whether labeled “M” (Main/Dubois campus) or “D” (Distance Education)—do not count toward this in-person limit.
If you’re planning to take more in-person credits than allowed, talk with your advisor to explore your options.
Online courses are labeled as either “Main/Dubois Campus (M)” or “Distance Education Campus (D).” What’s the difference—and can students enrolled in one campus take online courses labeled for the other?
In the student information system (Banner), course sections delivered in online modalities can be assigned a campus code: “M” for Main/Dubois campus or “D” for Distance Education campus. This code reflects the intended audience for the course. The campus code alone does not restrict who can enroll, but it is often paired with additional seat or section restrictions based on the course’s intended audience.
- “D” campus courses are intended to serve online and off-campus (site-based) programs, also known as Distance Education (DE) programs. Students enrolled in these programs must have the ability to complete their degrees 100% online or at their site-based location.
- “M” campus courses are primarily designed for on-campus programs.
Any unused restricted seats are released to all eligible students by the first day of class. Keep in mind that while D-campus course seats may be open to others whenever possible, Charlotte Online students are given priority access to ensure they can progress toward their fully online degree.
A student’s tuition and fees are determined by the campus designation of their primary program, not by the campus code of the individual course they take.
How can I track my academic progress?
From my.charlotte.edu you can access DegreeWorks, the University’s online tool for degree progression and planning.
Where can I go for academic assistance?
The University Center for Academic Excellence offers tutoring, peer help, academic consultations and more.
The Writing Resources Center supports undergraduate students by offering individualized feedback on writer’s strengths, goals and interests.
The Graduate & Postdoctoral Writing Center helps graduate students refine their writing skills as well as helps with formatting and submitting thesis and dissertations.