FAQ Online Student
FAQ For Online StudentS
Admissions
Where can I learn about the online programs offered at UNC Charlotte?
The Programs page provides a searchable list of all programs offered. Searches can be performed by field of study, college, program type, and more.
How do I start the admission process?
You may begin the Undergraduate Admissions process by creating an account on the application portal. For Graduate candidates, create an account on the Graduate Admissions portal.
What are the next steps after I am admitted?
1. Let us know you will be enrolling by either logging into the undergraduate admissions, Future 49er Portal and clicking the “Submit Your Intent to Enroll” link under “Forms” or the Graduate Admissions portal and clicking the link to accept your Intent to Enroll.
2. Sign up for your Undergraduate Charlotte Online Onboarding Webinar or Graduate Virtual Orientation Session (if your start term isn’t listed yet, check back). These are different from the main campus New Student Orientation (NSO). Do not attend the main campus New Student Orientation (NSO).
3. Undergraduate students will complete online orientation modules in their Future 49er Portal. This is also where you will be able to schedule your advising appointment. Graduate students- we recommend connecting with your advisor in your first term. You can find their contact information by logging into Degree Works through My Charlotte.
4. Register for your classes.
Academics
How do I locate my academic advisor?
For undergraduate students not in an Engineering, Respiratory or RN to BSN program you will schedule an appointment with your advisor in your Future 49er Portal after completing the online modules.
If you are in the Engineering, Respiratory or RN to BSN program your advisor will email you about next steps – if you need help email online@charlotte.edu.
For Graduate students – Connect with your advisor via email (the contact information can be found in Degree Works which is in your My Charlotte account).
For any assistance, contact the Program & Student Support Team at online@charlotte.edu.
How do I register for classes?
Follow your plan of study. If you are unsure as to which classes to take, connect with your academic advisor. Follow these step by step instructions to register for classes.
How can I resolve an error message when I try to register?
If the error message is due to registration add error, follow the Registration Add Error instructions on the bottom of the Registration Information webpage.
If the error is due to a hold, follow these instructions.
If you still need assistance, contact online@charlotte.edu
How do I access my online classes?
Canvas is the online learning management system (LMS) where all of your classes are housed. To access Canvas go to my.charlotte.edu student portal; click on the Canvas icon located in the “quick links” section on the right side panel.
For more information on how to navigate Canvas, please click the links below:
How can I track my academic progress?
From my.charlotte.edu you can access DegreeWorks, the University’s online tool for degree progression and planning.
Where can I go for academic assistance?
The University Center for Academic Excellence offers tutoring, peer help, academic consultations and more.
The Writing Resources Center supports undergraduate students by offering individualized feedback on writer’s strengths, goals and interests.
The Graduate & Postdoctoral Writing Center helps graduate students refine their writing skills as well as helps with formatting and submitting thesis and dissertations.
Financial & Billing Information
How much does it cost to attend UNC Charlotte as an online student?
Current tuition and fees are posted on the Niner Central website.
Where can I find my billing information and tuition due dates?
To learn more about charges and payment due dates go to the Students Accounts & Billing page.
How can I apply for Financial Aid?
Submit the FAFSA (Free Application for Federal Student Aid). Be sure to enter Charlotte’s school code (002975). Visit The Office of Financial Aid to answer all financial aid questions.
Am I required to provide immunization records or pay for student health insurance?
Students whose classes are 100% fully online are not required to meet immunization requirements nor are they eligible to purchase student insurance. For more information visit Student Health.
How can I update my residency?
Follow the steps outlined from the Residency webpage.
What is the Niner Course Pack? Can I opt out?
The Niner Course Pack provides access to all course materials and is a textbook rental program. Enrollment in the program is automatic and costs $20 per credit hour each term. Students may opt out of the Niner Course Pack 30 days prior to the start of classes. For more information on the Niner Course Pack and instructions to opt out of the course pack visit Auxiliary Services.
Student Support Resources
Who can I contact if I’m having technical difficulties with NinerNet or my email?
The Office of OneIT can help. The IT Service Desk is available by email, phone, walk-in, or remote support.
Are there opportunities for me to engage with other students?
O.N.E., Online Niner Education, is a virtual community platform for students to ask questions and collaborate. Undergraduate students can sign up to work with a student mentor or request to become a mentor through Mentor Collective.
Do I need to obtain a student ID card?
Charlotte Online students are not required to obtain a 49er ID; however, you may obtain a Mobile 49er ID.
Can Charlotte Online students utilize the Career Center?
Yes, Charlotte Online students are encouraged to visit the Career Center. They offer a host of workshops, career fairs, and offer virtual appointments. To learn more visit the Career Center.
Where can I find a list of student support services?
Visit the School of Professional Studies resources tab on the website for weblinks to an array of student resources.
Additional Guidelines
Does the university adhere to a student code of conduct?
Yes, Charlotte’s Division of Institutional Integrity has both a Code of Student Responsibility and a Code of Student Academic Integrity.
What is FERPA and why is it important that I use my university email address?
FERPA is the Family Educational Rights and Privacy Act that protects students’ educational records from being disclosed without consent. In order to protect your educational records, your university email is how the university, including your instructors, will communicate with you on all academic-related matters. Visit FERPA Guidance and Resources for more information.
What is Netiquette and why is it important?
Netiquette is short for network etiquette and refers to the manners applied when interacting and communicating online. It encompasses a set of guidelines that encourage respectful and effective communication, ensuring a positive and productive environment. For more information, see Netiquette Guidelines.
Share your thoughts with us
What did you like most about your experience as a Charlotte Online student? For Dayle it’s the flexibility of the classes as a working professional.