FAQ Online Student

Canvas is the online learning management system (LMS) where all of your classes are housed. To access Canvas go to my.charlotte.edu student portal; click on the Canvas icon located in the “quick links” section on the right side panel.

For more information on how to navigate Canvas, please click the links below:

• Canvas Overview Video
• Canvas Knowledge Database for Students
• Your Canvas Page
• Canvas Help & IT Support

From your student my.charlotte.edu portal. Go to the Student Self Services link and follow the links to the Advisor. Each academic department assigns advisors, which may take up to 14 days after admissions. If an advisor is not listed, contact your academic department.

For undergraduate students, schedule an appointment with your advisor using the Connect link in my.charlotte.edu/student portal.

For graduate students, schedule an appointment by emailing your advisor.

If you still need assistance, contact the Program Students Support Team.

Follow your plan of study. If you are unsure as to which classes to take, connect with your academic advisor. Follow these step by step instructions to register for classes.

If the error message is due to registration add error, follow the Registration Add Error instructions on the bottom of the Registration Information webpage.

If the error is due to a hold, follow these instructions.

If you still need assistance, contact online@charlotte.edu

From my.charlotte.edu you can access DegreeWorks, the University’s online tool for degree progression and planning.

The University Center for Academic Excellence offers tutoring, peer help, academic consultations and more.

The Writing Resources Center supports undergraduate students by offering individualized feedback on writer’s strengths, goals and interests.

The Graduate & Postdoctoral Writing Center helps graduate students refine their writing skills as well as helps with formatting and submitting thesis and dissertations.

Current tuition and fees are posted on the Niner Central website.

To learn more about charges and payment due dates go to the Students Accounts & Billing page.

Submit the FAFSA (Free Application for Federal Student Aid). Be sure to enter Charlotte’s school code (002975). Visit The Office of Financial Aid to answer all financial aid questions.

Distance Education Campus program students are not required to meet the immunization or health insurance requirements – Immunization and health insurance policy.

Follow the steps outlined from the Residency webpage.

The Niner Course Pack provides access to all course materials and is a textbook rental program. Enrollment in the program is automatic and costs $20 per credit hour each term. Students may opt out of the Niner Course Pack 30 days prior to the start of classes. For more information on the Niner Course Pack and instructions to opt out of the course pack visit Auxiliary Services.

The Office of OneIT can help. The IT Service Desk is available by email, phone, walk-in, or remote support.

O.N.E., Online Niner Education, is a virtual community platform for students to ask questions and collaborate. Undergraduate students can sign up to work with a student mentor or request to become a mentor through Mentor Collective.

Charlotte Online students are not required to obtain a 49er ID; however, you may obtain a Mobile 49er ID.

Yes, Charlotte Online students are encouraged to visit the Career Center. They offer a host of workshops, career fairs, and offer virtual appointments. To learn more visit the Career Center.

Visit the School of Professional Studies resources tab on the website for weblinks to an array of student resources.

Yes, Charlotte’s Division of Institutional Integrity has both a Code of Student Responsibility and a Code of Student Academic Integrity.

FERPA is the Family Educational Rights and Privacy Act that protects students’ educational records from being disclosed without consent. In order to protect your educational records, your university email is how the university, including your instructors, will communicate with you on all academic-related matters. Visit FERPA Guidance and Resources for more information.

Netiquette is short for network etiquette and refers to the manners applied when interacting and communicating online. It encompasses a set of guidelines that encourage respectful and effective communication, ensuring a positive and productive environment. For more information, see Netiquette Guidelines.